blogs.tieto.com
Gabriella Hauser

Mobile Apps development – a Little Shop of Horrors?

Having had an enjoyable evening singing
along with the “Feed me, Feed me” lines in
Little Shop of Horrors, a part of the dialogue
made me pause the DVD:

Patrick Martin (http://www NULL.imdb NULL.com/name/nm0000902/?ref_=tt_trv_qu): Me and the guys at the home office
have been following this plant of yours. We’ve come
up with one incredible idea. We’re very proud of it. Picture this: we take leaf cuttings, develop little Audrey IIs and sell them to florist shops across the nation. Pretty soon every household in America could have one.
Seymour (http://www NULL.imdb NULL.com/name/nm0001548/?ref_=tt_trv_qu): [concerned] Every household in America!
Patrick Martin (http://www NULL.imdb NULL.com/name/nm0000902/?ref_=tt_trv_qu): For starters, kid. Why, this thing could go… worldwide!
Seymour (http://www NULL.imdb NULL.com/name/nm0001548/?ref_=tt_trv_qu), Audrey (http://www NULL.imdb NULL.com/name/nm0338746/?ref_=tt_trv_qu): [to each other, panicked:] *Worldwide*?
Patrick Martin (http://www NULL.imdb NULL.com/name/nm0000902/?ref_=tt_trv_qu): With the right advertising, this thing could be bigger than Hula-Hoops.
Audrey (http://www NULL.imdb NULL.com/name/nm0338746/?ref_=tt_trv_qu): [to Seymour, intrigued:] Bigger than Hula-Hoops? Read More »

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Gabriella Hauser

Why the Nordics are a different kettle of fish – driving forces for mobile payments

There is one major driving force for mobile payments – shared by, what looks like the rest of the world except for the Nordics – the elimination of cash.

Elimination of cash
Wherever you look around the world cash elimination is the major source for promoting mobile payments. The drive both from the market, government and merchants are strong everywhere – except in the Nordics. Cash transactions are not wanted anymore as they can act as an enabler for the black economy (enabling crime, money laundering, tax fraud and other shady aspects of society). It also increases the risk for the personnel handling the cash – perhaps not in the actual banks (as the security is always high and well established) but mainly for the merchants, making them easy targets for crime. Add to this the cost of actually producing paper money and coins.

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Guest Blogger

Sense urgently needed for reporting regulations in the financial sector!

  About the author: Perttu Haglund is in charge of Tieto’s Authority Reporting Services. He has long experience in different roles among Financial Service sector.

 

 

 

 

 

The financial crisis has driven political decision-makers into a situation that demands quick corrective measures. Finding common ground has proven to be difficult. Increased monitoring and regulations have been the easiest decisions to make.

As a result, firms in the financial sector are forced to make billion-euro investments in reporting systems and compile information that does not have a clear purpose of use. Have decision-makers fallen into panic?

Globalization and turbulence in the financial world have posed a serious threat to the development of the global economy and the growth of economic well-being. We are in a situation where financial institutions have not kept up with the pace of economic globalization and technological development.

Understanding issues seems to be impossible – or decision-makers lack the time to examine the issues in depth. The easiest solution has been to demand that financial sector firms provide more varied reports on their operations. Such demands have taken place in Europe and elsewhere.  On a global scale some people are even talking about a regulatory tsunami.  The authorities seek to form a better picture of the situation and required measures by collecting information. As a result, firms in the financial sector are forced to make billion-euro investments in reporting systems and compile information for which the authorities cannot provide a well-justified purpose of use.

Quantity is no substitute for quality

The perception that is inevitably formed is one of authorities hastily relying on increased reporting in their moment of distress. This provides decision-makers with an image of an active approach by the authorities. Firms in the financial sector compile data from all the basic systems in their businesses. Reporting applications developed by IT companies are often used to compile and process the data. Thousands of people participate in the work on European level. Thousands of reports are generated all over Europe.

In reality, a situation arises where reports are collected in such numbers that any sensible processing is likely impossible. Even though summaries are generated on a national level, it is questionable how the information can be utilized.

Understanding why one report is a prerequisite for high quality reporting

The work is basically seen as a “necessary evil” by companies in the financial sector. Reporting does not generate additional business or help yield better results. National regulatory bodies compile and refine data for different purposes before reporting to the European regulatory authorities. Regulatory authorities further compile and refine the data for the use of ECB and EU decision-makers. In order to make reporting feel positive, every individual participating in the work should understand why the work is done and how the data is utilized.

Cooperation and transparency generate cost savings

Reporting also seems to contain certain mysticism. It is as though the authorities are reluctant to reveal what they actually want to find out or what kind of conclusions will be drawn from the supplied data. In this case, adding transparency could be a better option than worrying about the intentional manipulation of the reported data. Has anyone given serious thought to where constructive and transparent cooperation could lead?

Overlapping reporting practices, complicated procedures and time delays, at the very least, should be removed. At the same time, reporting should be injected with more positivity for those doing the work, and the quality of data collection and processing should be improved. The strict practice of distributing information only to the parties who are obliged to file reports in many ways limits the opportunities to innovate in the field. This clearly limits cost-effectiveness.

Could it be time to examine current operational procedures with an open-minded approach?

Read more about reporting issues In Claes Lemnell’s blog “How do we make the “Cloud rain”..?”.

 

 

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Mikael Wallgren

Reinventing Financial Service Delivery

Two of the core values that we try to embrace in our daily work here at Tieto are that we care for the world around us, and that we are open to new ideas. Those values came to my mind when reading an article about how innovation can be used to create new services. We are focusing on creating mobile solutions that will support our customers’ success, and maybe the micro banking business can serve as an example of where our future solutions will be put to use.

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Gabriella Hauser

Freefalling into another universe – or why is the way of product development so different in the manufacturing and financial sectors?

Coming from the manufacturing world, before joining Tieto to work with our financial customers, I started off by freefalling as I was just assuming certain things would be the same. My assumptions were based on identified similarities for product development in the financial and manufacturing sector that were very clear (to me at least…). But as my assumptions were based on previous experience, the sum, none the less, were totally wrong… Read More »

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Claes Lemnell

“Engagement banking and multi-channel banking” – flavour of the month or here to stay?

When disruptive winds overwhelm the financial landscape across borders and nations, the banks (and perhaps other financial actors as well) are forced to challenge themselves in how they conduct the dialogue with their customers. All due to the fact that they need to increase the customer loyalty and, of course, their business.

Engagement banking – or, “In what way does your customer prefer to do business with you, from time to time?” – is increasing around the banking landscape. To some extent it might take quite large steps (or even giant leaps..) into the “future”, as for example the high-tech branch bug in South Africa (http://thefinancialbrand NULL.com/24495/high-tech-south-africa-branch-concepts/). Read More »

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Gabriella Hauser

Handelsbanken + UK = the perfect match by design or by chance?

The Handelsbanken way seems to be the perfect match to gain momentum in the UK – is it by chance or by design?

Can HR aspects be the winning differentiator?
So why do I bring in HR into the equation? We are of course talking about taking new market shares, offering a stable bank service in a market that has been shaken by mistrust and numerous other factors that impact bank customer behavior. But – I believe the differentiator that will ensure the success is something else and strongly related to the HR area. A strong HR presence in every recruitment is a given for Handelsbanken – and the perfect candidate is actually what drives the opening of new offices in UK to a large extent. I believe that the fact that Handelsbanken’s HR department on an operational level actually is living the corporate business model, stating that “every office is a head office” (and not just sprouting a corporate message), is the reason for the UK momentum. 

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Claes Lemnell

How do we make the “Cloud rain”..?

Or actually – how do we go from make the Cloud drip, to make the Cloud drizzle, and better yet – to make the ”Cloud rain”..?

If you’ve dismissed the Cloud as “just another marketing term” to hype the on-demand solutions that businesses have been using for more than a decade, then I would say you’re actually missing the point..

There are of course many different definitions of what the Cloud actually is (http://searchcloudcomputing NULL.techtarget NULL.com/definition/cloud-computing); some of the definitions that are commonly used define cloud technology as “on-demand, self-service, scalable, and measurable.” But however you define it, there’s buzz about the Cloud for good reasons. The rapid movement of technology to the Cloud – along with its promised benefits of elasticity and cost-effectiveness – is significantly changing the IT landscape for all kind of businesses today – from SME’s to mid-size and large corporates. And of course – the financial landscape is no exception..

So what would you use the Cloud for..?

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Gabriella Hauser

Continuing around the heroes of future business and the Swedbank project BART. What is the factor that is missing and how can Swedbank ensure that they bring Mobile Payments into our everyday life! – Part 2

Continuing the reasoning from Part 1 around what makes the BART project (http://www NULL.swedbank NULL.se/privat/internet-och-telefontjanster/bart/index NULL.htm?wt_query_text=BART), initiated by Swedbank to bring mobile payments into our everyday life, so interesting. I concluded the blog post with the conclusion that I was missing something. A differentiator that might make a huge difference to the project’s success, but is not part of the current setup. Read More »

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Gabriella Hauser

One of the rescue missions for the heroes of future business is called BART. In command Swedbank and the mission – to bring Mobile Payments into our everyday life! – Part 1

“One’s destination is never a place but rather a new way of looking at things” ~ Henry Miller

Going back to Star Trek, so we stay in context, this is what sparked my thoughts around innovation and how to catch the business of the future:

- “I thought Starfleet rules said that it was an unacceptable risk, going back to save him” — Lt. Dolby

- “It was. However, I recently realized that there are times when it is desirable to bend the rules” — Tuvok

- “Lieutenant, if you can learn to bend the rules, I guess we can also learn to follow them” — Lt. Dolby

In my earlier musing around what would happen if the financial companies invited their customers to help steer product and offering development I tried to find some good examples. The absolutely best example I could find was, funnily enough, my own customer Swedbank, who is just starting the return trip to bring the lost heroes out of the wormhole.

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