Some time ago I wrote a piece for CMS Wire called “Enterprise 2.0: The Future Digital Workplace Makes Work Flow (http://www NULL.cmswire NULL.com/cms/enterprise-20/enterprise-20-the-future-digital-workplace-makes-work-flow-012229 NULL.php)” where I discussed the need to understand the nature and characteristics of knowledge work in order to be able to create a work environment that is better suited for knowledge work than most work environments are today. A key point I made is that most knowledge work [...]
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