(http://www NULL.omnichannel NULL.nl/wordpress/wp-content/uploads/2011/09/mobile-customer-service NULL.png)In a recent post my colleague Bjorn de Hoorn provided an interesting example of how mobile chat (http://www NULL.omnichannel NULL.nl/?p=781) enhances the service experience for your customers. The introduction of higher mobile internet rates (http://www NULL.gsmhelpdesk NULL.nl/read NULL.php?id=6348&ch=1)recently made me think about the challenges that [...]
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