(http://www NULL.omnichannel NULL.nl/wordpress/wp-content/uploads/2011/09/social-crm NULL.jpg)Last week Mark Smidt posed a question about the use of social media for B2C communication (http://www NULL.omnichannel NULL.nl/?p=1361). I thought it would be interesting to talk about the use of social media not only for communications, but also for customer service. According to a recent Gartner report [...]
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